Does my Purchase Qualify for Free Shipping?
Marshall Scientific now offers free shipping on most products that qualify as a UPS Parcel shipment! This includes products that: weigh under approximately 100 pounds, contain no refrigeration components, and can be sufficiently boxed. Products that do not meet these shipping requirements would be shipped out via Freight delivery. Unfortunately, due to the extra preparation and care that comes with custom building crates and packing for a Freight shipment, we are not able to offer free shipping on products that require this method. When checking out online, be sure to select UPS Ground as your shipping option to receive the free delivery. If you have any questions about how your equipment will be shipped, please give us a call at (603) 601-8511 or email us firstname.lastname@example.org.
When Do We Ship Products?
We ship items as soon as possible; however, these processing times may vary dependent upon specific condition and availability of selected items. Turnaround is typically less than a week, however could take longer due to the ongoing supply chain issues manufacturers are challenged with. We will accurately quote any extended lead times depending on the equipment. Please contact Marshall Scientific for specific processing and shipping time estimates.
Where and How Do We Ship Products?
Marshall Scientific stocks several brand new products and they are shipped from our warehouse in Hampton, New Hampshire shortly after placing an order. Products that we do not stock in our warehouse will ship directly from the corresponding manufacturer's facility. Shipments are made via UPS for continental USA delivery and for non-continental USA and international delivery. We are happy to provide shipping estimates upon request. Buyers may also make arrangements for purchase pickup via their own preferred carrier.
When are Products Freighted?
Any product that weighs over 100 pounds and/or is too large to fit in a shipping box will be shipped via freight. All freight shipments are delivered through a national freight/moving company directly to your loading dock. If your facility does not have a loading dock or the ability to remove a pallet from a dock-height truck, please ask for additional assistance before purchasing. Most of our freight shipments are crated with ¼” plywood and will require a hand drill for uncrating.
How We Protect Your Purchase.
All Marshall Scientific shipments will be packaged to best protect the equipment during shipment and are insured via delivery carrier. Shipping and handling costs will be charged to the buyer and included in accompanying invoices.
Upon delivery, be sure to inspect the contents of the shipment to ensure there is no loss or damage. In the case of loss or damage, please contact Marshall Scientific and keep damaged material, original packaging, and packing slip for verification.